Overview

Bengaluru Metro is a rapid transit system serving the city of Bengaluru, India. It is the fourth longest operational metro network in India. Bengaluru Metro or BMRCL Rail Corporation was looking for a qualified service provider to manage its operations.  Metro network consists of total length of 42.3 kilometres serving 41 stations.

The Challenge

 

  • The contract has experienced one of the highest passenger growth rates of any Rapid transit in India.
  • The client sought a comprehensive facility management services with experience and the capacity to apply superior staff, excellent communications, and known for expertise in managing large infrastructures with high-quality standards
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Our Project approach

KCIC relies on extensive operational knowledge and understanding of peak passenger flow, consumables usage, and evolving infrastructure.

Our Achievements
Winning Client Confidence

Benefits

Benefit to our client and demonstration of our continued commitment to best practise, Provide consistent, cost effective, high quality cleaning services

  • Helped BMRCL to achieve cleaning performance goals
  • Operating under all governmental regulations
  • Services are 100% self-performed throughout the Metros Stations, ensuring consistent quality at all locations.

Bangalore Metro Rail contract was awarded to KCIC in 2012 for cleaning, security and ticketing services. Bangalore Metro has since increased outsourced services from us. We started with 12 stations in 2012 with 3 services. Today we are operating 42 Stations + 2 depots with 6 services, we have proved ourselves with exceptional service quality and customer satisfaction enabling us to win more contracts.  Our integrated model has seen a significant opportunity in our growth in all our existing contracts.

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Services Offered

Housekeeping/Janitorial

Customer Services

Ticketing Services

Mechanical cleaning – Trains- Depots and track cleaning

Waste Management

Pest Control