Contract Administrator

Our dashboard will include computerised record keeping for generating inspection reports. Managers and supervisors will perform inspections of designated areas to ensure continued compliance with the contract requirements. Inspection reports will available on-line to the Contract Administrator, or his/her representative, on a regular basis.

Inspections will contain the following information:

• Date, time, detailed location of the inspection, including terminal and concourse location, as well as room numbers where applicable.
• A detailed inspection result of the area that includes compliance of Contract requirements.
• Name of the person conducting the inspection.

If during the course of the inspection a maintenance issue is found, we will notify the client immediately. Our managers and supervisors conducting the inspection have been empowered to do so.

Our inspection program is capable of recognising any discrepancies, or areas that do not meet with contract requirements. We will generate a timely discrepancy report that outlines all areas needing additional attention and work orders will be initiated for the completion of all areas needing additional work that was noted in inspections from the previous day.

We will correct any areas where discrepancies are found, and take corrective action to resolve the problem area and prevent future issues. The problem will be addressed as soon as possible, but no later or within twenty-four (24) hours since identification.

We will also monitor the status of all recycling receptacles in the terminal and concourses on a daily basis (7 days per week) to ensure that the areas are meeting good housekeeping standards.

Regular inspections are an integral part of our quality program. Our ability to constantly assess and document the level of service our customers are receiving is a large part of our success.

Our quality inspection program includes -

• Inspections by the on-site shift supervisor
• Inspections by the on-site Project Manager
• Inspections by the location Manager
• Periodic inspections by the location head

At the conclusion of the Manager's inspection, we meet with client’s representative to review all of the quality data we have collected. This meeting also gives you an opportunity to discuss any areas of concern you may have or any other issues that need to be discussed. We want to make sure that there are no surprises, and that issues of concern are addressed before they become problems.

Results can be viewed by:

• Entire Facility
• Individual Building
• Floor
• Custom Defined Area