Support service

Your own online portal gives you 24/7 access to a dashboard for account management. You can view contract terms and billing history, manage your services, send feedback and create or view live or static custom reports.

Through technology, you can precisely and easily manage:

• Communication
• Work Orders
• Periodic Scheduling
• Inspections
• Quality Assurance

I-facility dashboard provides priority criteria (colour coded) for constant monitoring, thus improving the service level drastically. The dashboard provides a detailed view of all the requests and pending work orders. The automated escalation matrix for the services are sent to operational team on-site and offsite, service request creations are handled through telephone, e-mail and web.