Standard Inspections
The Inspection System design is based on client requirements. We establish parameters for each cleaning area during program installation and an evaluation of the condition of the facility along with baseline quality objectives specified at the outset.
These objectives become the benchmark for all future inspections for each individual area.
In addition to inspections that are conducted by supervisors using the Enterprise Inspection System, the KCIC Project Manager conducts daily and/or weekly inspections as follows - above and beyond the Enterprise Inspection System:
- Cleanliness inspection for all areas serviced
- Reviewing the customer communications log
- Reviewing the periodic task schedule
- Inspecting equipment
- Ensuring that service workers have proper uniforms and IDs
- Reviewing key control procedures
- Making sure that employee notices for property and equipment safety are posted and that they are current
- Reviewing previous inspection files and logs
- Checking the inventory of supplies
The KCIC Project Manager meets with the client’s representative on a weekly basis to:
- Review the objectives and standards for each area
- Discuss overall inspection scores for each area, based on number score and weighting according to the importance
- Provide written comments on areas that are not acceptable
- Discuss opportunities for improvements
Copies of inspections by the Project Manager, supervisor’s management will be provided to the client team. The Project Manager will ensure that corrective action is completed in a timely fashion and report to the office at time of completion. The local office will ensure that any such deficiencies are covered in the next inspection cycle. The inspection results are available through a secure web portal using the individual assigned password.